Terms & Conditions

1. Introduction

Welcome to Ozempo Limited ("we", "us", "our", "Ozempo"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

Ozempo Limited is a company registered in England and Wales with company number [Company Number]. Our registered office is at [Address]. We are regulated by the Care Quality Commission (CQC) and work with GMC-registered doctors and MHRA-approved pharmacies.

2. Our Services

Ozempo provides:

• Online medical consultations with qualified healthcare professionals
• Prescription services through licensed pharmacies
• Medication delivery services
• Health information and support

Our services are intended for patients aged 18 and over residing in the United Kingdom.

3. Medical Consultations

3.1 Consultation Process

• You must provide accurate and complete medical information
• Consultations are conducted by GMC-registered healthcare professionals
• We may request additional information or decline treatment if necessary
• Consultation outcomes are not guaranteed

3.2 Limitations

• Our services do not replace emergency medical care
• We cannot treat all medical conditions online
• You remain responsible for your ongoing healthcare
• You should inform your GP about treatments received through Ozempo

4. Prescriptions and Medications

4.1 Prescription Services

• Prescriptions are issued by qualified prescribers
• All medications are dispensed by MHRA-approved pharmacies
• We reserve the right to refuse prescription requests
• Controlled drugs may require additional verification

4.2 Medication Safety

• You must read all medication information and warnings
• Report any adverse reactions immediately
• Store medications safely and securely
• Do not share medications with others

5. Payment and Pricing

• Prices are displayed in GBP and include VAT where applicable
• Payment is required before treatment or prescription issuance
• We accept major credit cards, debit cards, and other specified payment methods
• Prices may change without notice, but you'll pay the price displayed at checkout
• Additional charges may apply for expedited delivery

6. Delivery and Returns

6.1 Delivery

• We deliver to UK addresses only
• Delivery times are estimates and not guaranteed
• You must be available to receive deliveries
• We use discreet packaging for all medications

6.2 Returns and Refunds

• Medications cannot be returned once delivered for safety reasons
• Consultation fees are non-refundable once the consultation is complete
• Refunds may be available in exceptional circumstances
• Damaged or incorrect items will be replaced free of charge

7. User Responsibilities

You agree to:

• Provide accurate and truthful information
• Use our services only for lawful purposes
• Keep your account credentials secure
• Not share your account with others
• Comply with all applicable laws and regulations
• Respect the intellectual property rights of others

8. Prohibited Uses

You must not:

• Use our services for illegal activities
• Attempt to obtain medications without a valid prescription
• Provide false or misleading medical information
• Interfere with the security or functionality of our website
• Use automated systems to access our services
• Resell or distribute medications obtained through our services

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Ozempo or our licensors and is protected by copyright and other intellectual property laws.

11. Limitation of Liability

To the fullest extent permitted by law, Ozempo's liability is limited as follows:

• We exclude liability for indirect, consequential, or punitive damages
• Our total liability is limited to the amount you paid for the relevant service
• Nothing in these Terms excludes liability for death, personal injury, or fraud
• We do not guarantee that our services will be uninterrupted or error-free

12. Indemnification

You agree to indemnify and hold harmless Ozempo, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Termination

We may terminate or suspend your access to our services at any time, with or without notice, for any reason, including violation of these Terms.

14. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date.

16. Contact Information

If you have any questions about these Terms, please contact us: