Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

Cookies allow us to recognize your device and store some information about your preferences or past actions on our website.

2. How We Use Cookies

Ozempo uses cookies to:

• Ensure our website functions properly
• Remember your preferences and settings
• Analyze how you use our website to improve our services
• Provide personalized content and advertisements
• Maintain security and prevent fraud
• Comply with legal and regulatory requirements

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. Our website cannot function properly without these cookies.

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users get error messages. This helps us improve our website's performance.

3.3 Functional Cookies

These cookies allow our website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we use.

3.4 Marketing Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

4. Third-Party Cookies

We work with third-party service providers who may place cookies on your device. These include:

4.1 Analytics Services

• Google Analytics: Helps us understand how visitors interact with our website
• Hotjar: Provides heatmaps and user session recordings to improve user experience

4.2 Payment Processors

• Stripe: Processes payments securely
• PayPal: Alternative payment processing

4.3 Customer Support

• Intercom: Provides live chat functionality
• Zendesk: Manages customer support tickets

5. Managing Your Cookie Preferences

5.1 Cookie Consent

When you first visit our website, you'll see a cookie banner asking for your consent to use non-essential cookies. You can choose to accept all cookies, reject non-essential cookies, or customize your preferences.

5.2 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or all at once
• Block cookies from specific websites
• Block all cookies
• Get notified when a cookie is set

5.3 Browser-Specific Instructions

6. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly:

• You may need to re-enter information more frequently
• Some pages may not display correctly
• Personalized features may not work
• We may not be able to remember your preferences

Essential cookies cannot be disabled as they are necessary for our website to function.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

8. Contact Us

If you have any questions about our use of cookies, please contact us:

9. Useful Links

For more information about cookies and online privacy:

• Information Commissioner's Office (ICO) - Cookies
• All About Cookies
• Your Online Choices